SLS-20: AI Sales and Customer Care
Prepares the staff member who answers enquiries and prepares quotes to manage the full sales process with AI support.
| Course code | SLS-20 |
|---|---|
| Intended for | Staff who handle enquiries, quotes and follow-up |
| Related roles | Sales coordinator, estimator, customer service lead |
| Total hours | 20 (12 live instruction, 8 guided project work) |
| Duration | 6 weeks |
| Delivery | Live online, Pacific time, with a British Columbia-based instructor |
| Prerequisites | None. Participants need a computer and internet access. |
| Completion | Certificate of completion and attendance record |
| Tuition | $3,995 per participant |
Learning outcome
The participant builds quote templates, follow-up procedures and a weekly lead management process for their employer.
Course outline
| Module | Delivery | Hours |
|---|---|---|
| 1. Lead intake and response times | Live instruction | 2 |
| 2. Preparing quotes and proposals with AI | Live instruction | 2 |
| 3. Customer follow-up procedures | Live instruction | 2 |
| 4. AI reception and call handling | Live instruction | 2 |
| 5. Customer records and CRM use | Live instruction | 2 |
| 6. Reviews, referrals and repeat customers | Live instruction | 2 |
| Project: Employer quote-to-close process | Guided project work | 8 |
| Total | 20 | |
Assessment and completion
Participants complete a written checkpoint after each module and a final project applied to their own workplace. A certificate of completion is issued once all 20 hours are completed and the final project is reviewed by the instructor.
Funding
Employers in British Columbia may apply to the B.C. Employer Training Grant for reimbursement of up to 80% of eligible training costs. See Funding for employers.
Please note: Groundwork AI Training is a private training provider and is not affiliated with WorkBC or the Government of British Columbia. Funding decisions are made by WorkBC, and approval is not guaranteed. The employer must apply on its own behalf, before training begins.